FAQ
Commandes et expédition
Combien de temps faut-il pour le traitement ?
Les commandes sont traitées dans un délai de 2 à 5 jours ouvrables.
Combien de temps prend la livraison ?
La livraison prend généralement de 7 à 15 jours ouvrables selon votre emplacement.
Recevrai-je un numéro de suivi ?
Oui, les informations de suivi sont fournies une fois votre commande expédiée.
Produits
Quels matériaux sont utilisés ?
Les matériaux varient selon la pièce et sont listés sur chaque page produit.
Les articles ressembleront-ils exactement aux photos ?
Oui, chaque produit est fabriqué pour correspondre au design montré. De légères variations peuvent survenir en raison de l'éclairage ou de la production.
Mon ensemble chat
Comment fonctionne la personnalisation ?
Vous pourrez télécharger une photo de votre chat et choisir votre ensemble. Le design est ensuite créé en fonction de votre sélection.
Puis-je retourner un article personnalisé ?
Les articles personnalisés ne peuvent être ni retournés ni échangés, sauf s'ils arrivent défectueux.
Retours
Puis-je retourner ma commande ?
Les retours sont acceptés dans les 14 jours suivant la livraison pour les articles non utilisés et dans leur état d'origine.
Quand recevrai-je mon remboursement ?
Les remboursements sont émis après réception et inspection de l'article retourné.
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