FAQ

Orders & Shipping

How long does processing take?
Orders are processed within 2–5 business days.

How long does delivery take?
Delivery typically takes 7–15 business days depending on your location.

Will I receive tracking?
Yes, tracking information is provided once your order is shipped.

Products

What materials are used?
Materials vary by piece and are listed on each product page.

Will items look exactly like photos?
Yes, each product is made to match the design shown. Slight variations may occur due to lighting or production.

My Cat Set

How does the customization work?
You will be able to upload a photo of your cat and choose your set. The design is then created based on your selection.

Can I return a personalized item?
Personalized items cannot be returned or exchanged unless they arrive defective.

Returns

Can I return my order?
Returns are accepted within 14 days of delivery for unused items in original condition.

When will I receive my refund?
Refunds are issued after the returned item is received and inspected.